Refunds & cancellation

Effective November 12, 2026

Truck Records is operated by Auctus Network.
Contact: apmedev@gmail.com

Recurring subscriptions

Maintenance Records and Driver Applications are separate subscriptions with monthly or annual billing. Annual subscriptions are paid in full for a year. Each subscription automatically renews until canceled. Published prices are in USD, with tax shown at checkout where applicable.

How to cancel

Open your company dashboard and use the cancellation link for the product you want to cancel. You can also use the subscription management link in your Paddle receipt or visit Paddle buyer support. Cancel before the next renewal to prevent the next charge. You must cancel each product separately if you have both.

Cancellation normally leaves access available for the remainder of the current paid period and prevents the following renewal. Paused, overdue, or refunded subscriptions may have different access outcomes. Cancellation does not automatically refund a completed payment or delete your company’s records. Download copies you need and contact support about data exports or deletion.

How to request a refund

Paddle is the merchant of record for these purchases. Request a refund through paddle.net or the support link in your purchase receipt. Include your purchase email, transaction reference, date, and reason for the request. You can also contact apmedev@gmail.com for product support or help locating the transaction. Do not send payment card details, SSNs, or applicant records with a billing request.

Under Paddle’s Refund Policy, payments are generally final except where a legal entitlement or an approved discretionary refund applies. Send a discretionary refund request within 14 days of the transaction; it will be assessed individually and approval is not automatic. We do not offer a separate money-back guarantee or automatic prorated refund for unused time.

Mandatory rights and processing

Applicable statutory withdrawal, faulty-service, and other mandatory refund rights are preserved and may provide greater protection. Paddle’s policy explains regional rights and how to exercise them. Any applicable longer or non-waivable period takes precedence. Approved refunds are handled by Paddle, ordinarily to the original payment method; timing depends on the applicable right and payment provider. Access to a refunded product may end.

See our Terms of Service for service terms and pricing page for the current plans.